General terms

What is covered?

The content of the warranty varies for each type of product. See more below.
information on warranty terms.

Warranty period.

The warranty period is 5 years for machines purchased after January 1, 2015. (A 2-year warranty applies to machines purchased before January 1, 2015).
For electrical products, the warranty period is 2 years.
The warranty is valid from the date of purchase of the product.

What will be done to fix the problem?

I. PAPALEXIS and SIA SA will examine whether the product is covered by the guarantee. If the product or part thereof is found to be defective, it will ensure that the problem is corrected or repaired. If deemed necessary, he will change the defective part.

Warranty terms

The warranty is valid from the original date of purchase of the product (NOT USED) and if it has been purchased from a partner store with I . PAPALEXIS and SIA AE. For the purposes of verifying the date of purchase, it is necessary to keep the proof of purchase, as well as the warranty slip showing the model, serial number of the machine and the date of purchase. The warranty does not cover damage resulting from improper or poor fuel/oil mixture, improper assembly, improper use or storage, lack of cleanliness, impacts or any other type of accident. The warranty does not cover normal wear and tear. For the best service, you can contact the store where the product was purchased or contact I. PAPALEXIS and SIA AE directly.

Maintenance/care instructions

For the warranty to be valid, it is necessary to follow the instructions for use and maintenance for each product. On our website you will find all the instructions for use and maintenance for all our products.

Ways to contact us if you need our services.

Contact the store where the product was purchased or contact I. PAPALEXIS and SIA AE directly. During the communication, be sure to have the proof of purchase or product warranty with you, as they are the only proof of the date the product was purchased.

SAVE THE PROOF OF PURCHASE AS WELL AS THE WARRANTY RECEIPT!!

It is your proof of purchase and is necessary for the warranty to be valid.

Thank you for choosing our products and don't forget, as long as the instructions for use and maintenance are followed, the product will have the same functionality as when it was new, even after 5 years.

PS Although we ensure that all information in this catalog is correct at the time of its preparation and printing, we apologize for any change in products or product lines that may occur during the period of validity of the catalog. Also, please note that some products may differ from those shown.